Want to know more about heycar? Here you will find all the most frequently asked questions, covering everything from who we are to finance and dealer questions.
heycar is an online used car marketplace where you can find your next car the feel good way.
We only list the best quality cars from selected dealers across the UK on our website. All our cars are under 10 years old and have less than 100,000 miles on the clock so you can be sure you’re in safe hands.
Not directly, but once you've found your perfect car on heycar, you can contact the automotive retailer directly to arrange a test drive.
We don’t do part exchange and don’t buy cars ourselves, but we can provide a free car valuation to tell you how much your old car is worth. You can then either sell it via our partner Motorway, or use the estimated value when looking to trade it in.
No, heycar does not sell cars online. Once you've found a car you're interested in, you have the option of messaging or phoning the dealer directly.
No, we don’t accept private car sales on heycar. We only sell cars from selected automotive retailers.
We don’t offer any mobility cars. If you’re interested in finding out more about motability and searching for cars that are Motability compatible, please visit Motability.co.uk.
Drop us an email at hey@heycar.co.uk, or get in touch via our chat on the website. Our switched-on customer team is here to help from Mon-Fri 9am-6pm | Sat & Sun 9am-5pm.
You can also contact us on Facebook, Instagram or Twitter.
We're sorry to hear if you've had a less than ideal experience. We only want to deliver the best car buying journey through our partner dealers so we regularly collect customer feedback and stay in touch with our dealers to ensure we're giving you the best possible experience. Please email us at hey@heycar.co.uk with all the details and we’ll make it right for you.
Absolutely. Data privacy is really important to us, so we’ll only ever ask you for data that helps us give you the best experience, and we won’t share it unless you’ve asked us to. Got a privacy question or request? No problem - email us at privacy@heycar.co.uk.
That's great to hear as we're always looking for top talent to join us! For more info, head to our careers page or look us up on Linkedin.
In a word, no. heycar is completely free to use for anyone searching for their next used car.
All cars on heycar come with a warranty, but the length and cover can vary depending on the car, so it's best to ask the automotive retailer what warranty is provided. As a guide, many manufacturer approved used cars come with a 12 or 24 month warranty.
The quality check assesses the car from boot to bonnet, and is done onsite at the dealership by a skilled technician. Many of our dealers follow the manufacturer's approved used car standard. Others use the AA's recommended 128-point vehicle check before approving it for sale – and some go even further.
A vehicle history check verifies that your car hasn't been declared stolen, exported, scrapped or written off for insurance purposes, so there’s much less risk of an unwelcome surprise.
You'll find all of the top car brands on our website, so chances are we'll list the car you're after. If you know what brand you want, you can easily filter by 'Make' when searching for your next car.
Yes, absolutely. If you haven't made the switch already, with have a great selection of hybrid and electric cars for sale.
Yes, whether you want to get to grips with car tax rates or want to know what the best cheapest electric car is, our expert guides are here to help. Interested in a specific car? Our in-depth reviews will make sure that you choose the right car for you.
You sure can. Just look out for the ticked 'ULEZ' symbol below the photos on each car's listing page.
A grey import is a car that's been legally imported by someone other than the manufacturer – usually when someone moves overseas, brings their car with them and then decides to sell it.
We do sell grey imports, but these aren't very common. The dealer will be able to give you more detail, but rest assured that a history check will reveal if a car's a grey import so you can make an informed decision.
If you’ve bought your car in person through one of our trusted dealers, it's usually best to speak directly to them about any issues with your car. But if you need more help or even just the dealer's contact details, our customer team is right here to help.
Simply email us at hey@heycar.co.uk or speak to us on live chat 9am to 6pm, Monday to Friday or 9am to 5pm on Saturdays.
No, we only list cars from both franchise affiliated automotive retailers. If you’re looking for more information, just email us at hey@heycar.co.uk.
We partner with some of the most reputable automotive retailer groups in the country. We only list cars from dealerships that meet our uncompromisingly high quality and customer service standards, so you can be confident you're in good hands.
Signing up is super easy. Join heycar today to sell your cars, or get in touch with us at dealer@heycar.co.uk.
You can contact the account manager of your group or alternatively email dealer@heycar.co.uk.